Connective Home Loans Bridge

At Connective Bridge, we aim to provide the very best service for our customers.

If you are not satisfied with our service please let us know so that we can improve. If you have a concern that we have not been able to resolve and you would like to make a complaint you can do so through our internal dispute resolution process which is designed to deal with complaints genuinely, efficiently and effectively.

If your complaint relates directly to your mortgage broker or aggregator, please contact their complaints department directly. This can generally be found on their website.

‍How do you lodge a complaint?
‍You can lodge a complaint by contacting us at:

Email: complaints@chl.bridgit.com.au
Phone: 1300 836 048
‍In writing: Suite 504/323 Castlereagh St, Haymarket NSW 2000

Please explain the details of your complaint as clearly as you can. If you need assistance explaining your complaint, please let us know, so we can make the necessary arrangements.


‍How will we deal with your complaint?
‍When we receive a complaint, we will do our best to resolve it promptly. To help us do this we ask that you provide:

1. 1. all essential and relevant information, documents, written statements and any other materials that may assist in resolving the complaint; and
   2. any additional information that we may reasonably request.